To celebrate our 27 years in business, we’re sharing 25 things we’ve learned to help you successfully create and market yours

Since 1984, 26 years and counting, !nk Tank has developed logos, built brands, launched new products and services, packaged, promoted, publicized and marketed in a multitude of media and across almost every industry sector. Along the way, we like to think that we’ve acquired some valuable knowledge along with our experience. Here are 25 things we’ve learned.

  1. Great looking creative is only great if it sells. Strategy counts.
  2. Everything has a brand, and people will form opinions about you and your business regardless of effort on your part. Effective branding is critical to your brand achieving its potential.
  3. Do your research. Know where your brand sits and decide your brand position. It will have a greater impact on the success of your efforts than anything else.
  4. Lead, don’t follow. It’s hard to stand out when you look like the rest of the pack.
  5. Just because it’s always been done that way, doesn’t mean it’s the best way. Think outside the box.
  6. If someone sees it, or reads it, it impacts your brand. Every ad, mailer, email, corporate or sales tool – in fact, anything that reaches out or invites in – should contribute to your brand image.
  7. Consistency is not the same as sameness. Massage your message for your audience.
  8. Build your brand inside and out. Everyone is a potential ambassador.
  9. Interact. Entice your audience, don’t bore them. Inbound or outbound, inside or out, most importantly, invite them to get involved.
  10. Offer clear benefits and back them up. Promise nothing and gain nothing. But no empty promises please.
  11. Mixed messages deliver mixed results. Pick one objective, benefit or message and drive it home. Same goes for colours and fonts – clutter creates confusion.
  12. A great strategy will live or die by its execution. Quality and creativity count.
  13. The better you look, the better they feel. If your image, marketing or communication tools are poor quality, poorly designed, dated or lackluster, that image will reflect back on your product, service and business.
  14. Go big and go simple. Your audience is inundated. They need to be knocked off their feet, take notice and take action.
  15. Do it well. Well-written, well-designed, well-placed and well-considered tools, consistently built, to find their mark.
  16. Testimonials are one of your greatest sales tools. Cultivate and appreciate them.
  17. Say it up front. The headline and visual are the sell. The rest is gravy.
  18. Marketing doesn’t work in a vacuum. Manage your mix.
  19. News is only news when it happens. It’s easier to grab attention ‘in the moment’. Seize the opportunity!
  20. Flash is too flashy for most businesses.
  21. Words to Web by. Populating your website is an art. The right words, in the right place, will make the difference between landing and losing interest. Keep it simple up front with easy access to more – if they want it.
  22. Incoming! Inbound marketing is just as important as outbound. And cheaper!
  23. Outward bound! Great creativity, copy and design make the difference between compelling and invisible.
  24. Word count counts. And it differs for different purposes.
  25. Less is usually more, but sometimes, “the more you tell, the more you sell.”

Is this all we know?

Of course not. Over the past 26 years, we’ve learned a lot more along the way and used it to help scores of clients succeed. Let us put our knowledge to work for your business.

Call us. It’s how great conversations begin.

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‘Ink Tanks’ Coming Out of the Woodwork (Trademark Infringement, And How it’s Bad for Business)

We want to start, proudly but firmly, by setting the record straight (hey, Canon, are you listening): !nk Tank and The Ink Tank are registered trademarks of The Ink Tank Inc. We’ve been in business with this name since 1984. So why start a blog post like this? Trademark infringement is rampant, and it’s important for you to take a stand, especially if you’ve discovered what we have … that other businesses, who come along later, simply decide to use a name and a brand that you create—regardless of how long established, or obvious—that fact is.

Whatever happened to due diligence, or things like imagination or creativity? How do businesses that profess to be professional in their communications manage to overlook this in their so-called research and simply start using the name?

Our story could become your story; and you don’t want that to happen.

Recently, we had to take legal action against a Toronto-based design and communications firm. Amazing–this company is not only in our own city; it’s on the same main thoroughfare, albeit more west than east. The folks there “thought it was a great name” to use for their blog. Indeed it is. It’s a name we’ve built our business on for 26 years. Now we’re considering whether to expend the resources, and money, to call out both Canon (yes, ‘the’ Canon), and an illustrator—both U.S.-based—who are capitalizing on our name.

The most basic courtesies and business practices go down the tubes when people either don’t do any homework, don’t do enough homework, or worse; decide after doing their homework that they’ll use (is this the same as theft?) someone else’s hard earned brand and name.

Should we be so vocal, or so picky? In a word: yes. And so should you. Think of the original ideas, sweat equity, money, and hard work required not just to come up with a great business name, but to build that name and brand over the years. That is, after all, what branding is all about.

We’d love to hear your comments on this issue, and will respond to them in the same public forum and spirit in which we wrote this, our first official !nk tank blog post.

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